Yes. Please send us your preferred measurement from your shoulder down to where you would like the bag to sit. Our team will adjust the strap length accordingly to ensure the perfect fit.

Absolutely. We love creating custom pieces for weddings, events, and special occasions. We can personalize bags with initials (minimum order required), and we offer special pricing for bulk orders.

Please email us at info@simitridesigns.com for details on customization options, minimum quantities, and timelines.

Yes. Simply send us the product link via our website chat. We will let you know the expected restock date or discuss creating a custom-made piece for you.

Delivery timelines vary based on location and availability. Please reach out through our chat button before or after placing your order if you need expedited shipping, we will always do our best to accommodate.

If your order arrives with a manufacturing defect, we will personally handle the return and resolution process. Your satisfaction is our priority, no matter where you are located.

We are always happy to help restore your Simitri bag.

• If it is a manufacturing defect, we will repair or replace it, even years later.
• If the damage is due to wear and tear, we will guide you on repair options and the best way to restore your piece.

Our commitment to craftsmanship extends beyond purchase, we stand by our bags for years to come.

For international orders, return shipping is the responsibility of the customer. Please note that customs duties, taxes, and original shipping charges are non-refundable, as these are levied by external authorities and carriers, and are not collected or controlled by Simitri.

Once we have received and inspected the returned items to ensure they meet our return policy requirements, we will proceed with your refund to the original method of payment.